Q: How do I order from your Canadian online pharmacy?
A: Please click here to learn how to order Canadian drugs.

Q: Will I need a prescription to order Canada Drugs?
A: Yes, you will need a prescription to order all drugs marked with an "Rx" symbol.

Q: What are your call center's hours of operation?
A: Our call center is open Monday to Friday 9:00am to 5:00pm CST.

Q: Is there a restriction on how much medication I can buy from your Canadian pharmacy?
A: We will only dispense up to a 3 month supply at a time as required by Customs. Our Canada pharmacy will keep track of the refills on your prescription(s), and you will be able to refill your prescription(s) with us for as many times as your doctor has authorized on your prescription(s).

Q: What is the estimated delivery turn around time?
A: Prescription orders will be processed and shipped within 2-4 business days of receiving your pertinent order information and valid prescription(s). Once your order has been shipped, it will take approximately 14-21 business days for delivery. Please order your refills 3-4 weeks before your medications runs out.

Q: Will your Canadian pharmacy ship any prescription drugs?
A: Our Canadian pharmacy will not ship any controlled substances like anabolic steroids, tranquilisers or opiate-containing drugs.

Q. Why do the pills I received look different than the pills I get from my neighbourhood pharmacy?
A: If you are used to buying the brand name pills and have ordered the generic equivalent from us, the pills that we have sent you will look different, however, they will have the exact same chemical composition. Generics do not look the same as their brand name counterparts due to patent laws restricting generic manufacturers to produce a pill that "looks" exactly like the brand name drug. However, the generic drug will ALWAYS be chemically equivalent to its brand name counterpart. Additionally, some brand name pills will look differently in different countries. EG. Celexa 20MG pill is peach colored in the USA, however the international pill is white and slightly smaller than the US pill. However, both pills are manufactured by the SAME multinational pharmaceutical company.

Q: Is it safe to use a credit card on your web site?
A: Yes, absolutely! Our Canadian pharmacy has taken every precaution to ensure that your online credit card transaction is secure. Your credit card information is transmitted over an SSL (Secure Sockets Layer) which is the most secure method possible.

Q: Do I pay any additional charges other than what I see on the web site?
A: Yes, shipping charges are additional.

Q: What do you charge for shipping?
A: The shipping charge is a flat fee of $10.00 per order. You may order as many items as you like. It is advisable to order a 3-month supply of all of your medications at one time to save on shipping charges.

Q: What guarantees does your Canadian pharmacy provide that I will receive my order that I placed with you?
A: Given that you have provided your correct delivery address, if your order does not arrive within 30 business days, we will offer to reship the package at no expense to you, or provide you with a full refund.

Q. What is your return policy?
A. Under Canadian pharmacy law, it is illegal for any Canadian pharmacy to accept returns of prescription medications.

Q: Will you accept my insurance plan?
A: Unfortunately, at this time our Canadian pharmacy does not have any type of arrangements with health insurance companies for prescription drug coverage. However, we will provide you a copy of your invoice so you can make an insurance claim. Please ask your insurance provider for more details.